Wholesale Refund & Returns Policy

Last updated: August 27, 2026

This policy applies to business-to-business wholesale, sourcing and OEM/ODM transactions. It does not limit rights that cannot lawfully be excluded.

1. Quotations and Order Approval

An inquiry-list submission is a request for quotation, not a confirmed order. Availability, final price, MOQ, specifications, freight, payment terms and delivery schedule are confirmed separately in writing. Buyers are responsible for reviewing and approving styles, colours, sizes, quantities, samples, artwork, labels, measurements and other specifications before production or dispatch.

2. Final-Sale Items

Custom-made, OEM/ODM, private-label, altered, printed, embroidered, specially sourced, clearance and approved production goods are final sale except for a verified manufacturing defect or shipment error attributable to us. We do not accept returns because of change of mind, slow sales, customer preference, marketability, incorrect buyer selection, size or fit preference, colour expectations caused by screens or lighting, or failure to review confirmed specifications.

3. Inspection and Claim Deadline

The buyer must inspect goods promptly on receipt and notify us in writing within seven (7) calendar days of delivery. Claims must include the order or quotation reference, affected quantity, clear photographs and video, packaging and shipping-label evidence, and a detailed description. Concealed manufacturing defects must be reported promptly after discovery and within thirty (30) days of delivery. Failure to provide timely evidence may result in rejection of the claim.

4. Non-Returnable Condition

Goods that have been worn, washed, scented, stained, altered, repaired, labelled or relabelled, damaged by the buyer or a third party, improperly stored, mishandled, or returned without authorisation are not eligible for return, credit or refund. Minor loose threads, measurement differences within accepted production tolerances, normal shade variation between production lots, or differences caused by photography and display settings are not defects.

5. Authorisation Required

No return may be sent without our prior written return authorisation and instructions. Unauthorised or freight-collect returns may be refused. Goods must be returned complete, unused, with original packaging, labels and accessories, and must be packed to prevent transit damage.

6. Return Freight and Other Costs

Unless we confirm in writing that the goods have a material manufacturing defect or that we shipped the wrong item, the buyer is responsible for all return freight, insurance, duties, taxes, customs charges and related costs. Original freight, bank charges, customs duties and third-party fees are non-refundable. Where a verified defect is limited to part of an order, any remedy applies only to the affected quantity.

7. Remedies

After inspection, we may at our reasonable option repair, replace, remake, issue a credit for future business, or refund the amount paid for the verified affected goods. A refund is not issued before returned goods are received and inspected unless we agree otherwise in writing. Our total liability is limited to the amount paid for the affected goods.

8. Transit Damage

Visible carton or transit damage should be recorded with the carrier before acceptance and reported immediately. Risk allocation follows the agreed Incoterm or written quotation. We will reasonably assist with carrier claims, but are not responsible for loss or damage occurring after risk has transferred to the buyer.

To make a claim, email fiona@juncareclothing.com or WhatsApp +86 137 1096 6636.